FAQ
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For Owners:
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| Q: How is maintenance handled? |
| A: We also hold a General Contracting license so your repairs will be performed properly and at the lowest cost possible. |
We handle all unit move in/move out turnovers in a timely manner.
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| Q: How do I know I am getting maximum rent? |
| A: We will provide a market analysis of current rents. If any upgrades can be done to increase the rent amount we will advise you of the optional cost. |
We market your property on MLS, Craigslist, Zillow and this website. Once an applicant is approved owner will give final authorization on rent and terms, if desired.
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| Q: How is accounting handled? |
A: We provide monthly accounting as well as year end accounting through Yardi Software in the Cloud
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| Q: How are rents collected? |
A: All rents are paid thru Yardi portal and distributed to Owner.
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| Q: How are tenants screened? |
| A: We check prospective tenants credit history, employment history, income, criminal record, and previous landlord history. |
We practice fair housing.
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| Q: What types of Rental Housing do you manage? |
A: We Manage the following types: We focus on Apartment Complexes 5 Units & Up
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| Q: Which Areas do you serve? |
A: We Currently Manage the following areas: South Bay thru Peninsula including San Jose, Santa Clara, Sunnyvale, Mountain View, Palo Alto, San Carlos, Santa Cruz
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| Q: What are your management fees? |
A: Contact us for a competitive rate quote
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| Q: I want to keep managing my property, can you find me a tenant only? |
| A: We do not offer this a la carte rental service at this time. We only lease properties when we also handle day-to-day aspects of the asset. |
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For Tenants:
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| Q: How do I apply for the property? |
| A: We check prospective tenants credit history, employment history, income, criminal record, and previous landlord history. |
| We practice fair housing. Application fee is $30 per adult 18 years or older. Example (2) Adults = $60 application fee. Apply thru rentcafe.com |
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| Q: How do I get something fixed in the apartment? |
| A: Use the rentcafe.com app and submit a work order. |
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| Q: What are my move in funds? |
| A: You will need to pay the first month's rent in full and security deposit. Your second month rent will be pro-rated. |
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| Q: Is smoking allowed on the property? |
| A: No smoking is allowed on the properties. |
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| Q: Are Pets allowed on the property? |
| A: Please inquire as each property may have a different policy. |
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| Q: When can I move in? |
| A: As soon as payment is received, the lease is signed and you receive your keys, you are welcome to move in. |
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| Q: When is rent due? |
| A: Rent is due and payable on the 1st of each month. After the 3rd, rent is due and payable with a late fee per your lease. Please autopay your rent early to avoid any late fees. |
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| Q: What utilities are included with the property? |
| A: Each property is unique, please refer to your lease. |
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| Q: How do I get my security deposit back upon move out? |
| A: You will be required to return the property back in the same condition you received it or be charged for the restoration costs. Normal wear and tear is expected. |
| You will be sent a security deposit disposition within 21 days after your move out. |
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